Terms of service

Last updated on January 9, 2025

1. General business information

Business name: Heap Mobile App
Contact information: [email protected]

2. Mobile app details

App name: Heap Mobile App
Purpose of the app: Heap Mobile App is an AI-powered mobile application that allows users to collect and organise contact details from people they meet in person.
Platforms supported: iOS and Android
Age restrictions: Users must be 18 years or older to use this app.

3. User responsibilities

3.1. Acknowledgements required

Users must acknowledge that they agree to collect contact details only from individuals they meet and engage with in person.
Users must only collect contact details and details related to sales and marketing activities.
Users are required to ensure implied consent during in-person conversations.

3.2. Prohibited actions

Misusing the app for spamming or unlawful purposes.
Collecting data without proper consent.
Collecting data unrelated to sales and marketing purposes.

4. Account management

4.1. Account creation

Users must provide their name and email to create an account. Verification is completed via a one-time password sent to the provided email.

4.2. Account suspension or termination

We reserve the right to suspend or terminate accounts for violations of these terms or misuse of the app.

4.3. Account deletion

Users can request account deletion by emailing [email protected]. All user data will be deleted, except for any data we are required to retain for legal or tax purposes.

5. Data ownership and responsibilities

5.1. User data responsibility

Users retain ownership of all contact details collected and are solely responsible for managing and using this data responsibly.

5.2. Exporting data

Users can export contact details at any moment via the sync page on the mobile app. Users are responsible for keeping the data safe once exported.

5.3. Data retention

User and contact data is deleted after one year of inactivity. Exported data is the responsibility of the user.

6. Limitations of liability

6.1. App performance

Heap Mobile App is provided "as is." We do not guarantee uninterrupted service or bug-free performance. We are committed to protecting user data as described in our Privacy Policy, which outlines our security practices.

6.2. Legal disclaimer

Heap Mobile App does not guarantee compliance with local laws for data collection or privacy. Users are responsible for ensuring their own compliance.

6.3. User accountability

Users are responsible for any misuse of the app or collected data.

7. Payments

Some features require a subscription, processed through the App Store (iOS) or Google Play Store (Android) under their respective terms. Subscriptions are available on a monthly or yearly basis.

8. Intellectual property

8.1. Ownership of the Heap Mobile App

The app, its code, branding, and design are owned by Heap Mobile App.

8.2. User-generated content

User-submitted feedback may be addressed but carries no guarantee. By submitting feedback, users waive any rights to the ideas submitted.

9. Updates and changes

We may update these terms of service periodically. Users will be notified of material changes via email.

10. Dispute resolution

10.1. Jurisdiction

These terms are governed by UK law.

10.2. Dispute handling

In the event of a dispute, parties agree to attempt informal resolution first. If unresolved, disputes will be handled via arbitration or mediation in accordance with UK law. Any litigation will occur in the courts of England and Wales.

11. Additional considerations

11.1. Accessibility

The terms of service are currently available only in English.

11.2. Acknowledgement

By registering for an account, users must agree to these terms of service via a checkbox during sign-up.